1. Shipping Policy
Shipping Policy
Last updated: Today
At Avery & Rose Ottawa, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through Avery & Rose Ottawa.
Order Processing Time
After your order is placed, most orders are processed and prepared for dispatch within 1 to 3 business days.
For selected new, restocked or high-demand items, additional processing time may be required due to product availability. In these cases, processing may take up to 7 to 10 business days before dispatch.
During processing, your order details and shipping information are reviewed and your items are prepared for shipment.
Please note that processing time is separate from shipping time. The estimated delivery timeframe begins once your order has been processed and dispatched.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
This means that the total time between placing your order and receiving it consists of both the processing time and the shipping time.
Please note that all processing and delivery timeframes are estimates. Occasionally, delays may occur due to carrier delays, customs checks, high order volumes, peak sale periods, public holidays, weather conditions, incorrect address details or other circumstances outside our control.
New, Restocked & High-Demand Items
Some of our new, recently restocked or most popular items may experience particularly high demand.
When availability is limited or additional stock is being prepared, these items may require up to 7 to 10 business days of processing before they are dispatched.
We appreciate your patience while your order is being prepared. Once your parcel has been dispatched, tracking information will be provided when available.
Where applicable, additional processing information may also be displayed on the individual product page.
Orders Containing Multiple Items
If your order contains multiple products, the items may have different processing times or may be fulfilled by different suppliers.
Depending on availability, your order may therefore arrive in more than one parcel.
In some cases, we may wait until multiple items are ready before dispatching them together. As a result, an item requiring additional processing time may affect the dispatch time of the rest of the order.
If your order is shipped in multiple parcels, you may receive separate tracking information for each shipment.
Direct Supplier Shipping
In many cases, Avery & Rose Ottawa works with trusted suppliers who ship products directly to our customers.
Instead of first sending an item to us and then forwarding it to you, your order may be dispatched directly from the supplier. This helps reduce unnecessary handling and allows us to move orders through the fulfilment process more efficiently.
As a result, some parcels may be shipped directly from overseas, including from China.
Shipping Carriers
We offer free shipping across Canada.
Depending on the product, supplier location and delivery address, orders may be handled by Canada Post, local delivery partners or international shipping partners.
When tracking is available, tracking details will be sent to you.
Please note that tracking information may initially show that shipment information has been created or received. Additional tracking updates will appear as the parcel is processed and scanned by the relevant shipping carriers.
Tracking updates may also occasionally take some time to appear while a parcel moves between shipping facilities or delivery partners.
Shipping Costs
Shipping is free for orders delivered within Canada, unless stated otherwise at checkout.
Incorrect Shipping Details
Please make sure that your shipping information is complete and correct before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to help. However, once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
Avery & Rose Ottawa cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.
Delayed Orders
We understand that waiting longer than expected for an order can be frustrating.
If your order has not arrived within the expected timeframe, please contact us at:
Please include your full name, order number and the email address used to place the order.
We will review the available order and tracking information and help you with the appropriate next steps.
Please keep in mind that orders containing new, restocked or high-demand products may have a longer processing period before dispatch, as described above.
Lost or Missing Parcels
If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office and the delivery carrier.
Carriers may occasionally leave parcels in a safe location, with another household member or at a local collection point.
If you still cannot locate your parcel, please contact us at:
Please include your order number and any relevant delivery or tracking information so that we can review the situation and assist where possible.
Questions
If you have any questions about processing, shipping or tracking, please contact us at:
We’ll be happy to help.